“Nature gave us one tongue and two ears so we could hear twice as much as we speak” Epicetus
1. Listening completely- what stops us listening?
Bogged down in detail
Blinded or deafened by hot spots
Working to an agenda
Lacking focus
Making assumptions
Talking
Missing the non-verbal
Making judgements
In too much agreement
Physical environment
2. How do we interpret what we hear?
Combination of words, tone of voice, facial expressions and body language
So what would you be doing if you were actively listening?
Using supportive and encouraging gestures
Make eye contact but don’t stare
Reflect back with their words
Summarise and seek clarification if needed
W.A.I.T
What difference does this make for the other person/people as opposed to someone half present?
Practice: SPIRE buddies
5 mins each
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